FAQs
How can I place an order?
You can browse our collections, select your preferred product, choose the required size or options, and add it to your cart. Proceed to checkout and enter your delivery details to complete your order.
Do you offer free delivery?
Yes. ZILBAHAR offers FREE nationwide delivery across Pakistan on every order. No minimum order value is required.
How long does delivery take?
Orders are normally delivered within 3–7 working days after dispatch. Delivery may take longer during sales, public holidays, or unforeseen courier delays.
Can I exchange my order?
Yes. We accept exchange requests within 7 days of receiving your order, subject to our Returns & Exchange Policy.
Can I exchange an unstitched item?
Yes. Unstitched items can be exchanged within 7 days, provided they are unused, unwashed, unaltered, and returned in their original condition with tags and packaging intact.
What if I receive a damaged or incorrect item?
Please contact our Customer Care team as soon as possible with your order number and clear photographs of the item. We will review the issue and guide you through the exchange or return process.
How can I contact ZILBAHAR?
You can contact our Customer Care team through the Contact Us page. Please include your order number when contacting us about an existing order.
Can I cancel my order?
Orders can only be cancelled before they are dispatched. Once an order has been dispatched, cancellation may no longer be possible.
How can I track my order?
Once your order has been dispatched, tracking information will be provided when available.
Do you deliver across Pakistan?
Yes. We offer nationwide delivery across Pakistan.