Returns & Exchange
At ZILBAHAR, we want you to feel confident with every purchase.
Exchange Policy
We accept exchange requests within 7 days of receiving your order.
For stitched and unstitched items, the product must be unused, unworn, unwashed, unaltered, and returned in its original condition with all tags and packaging intact.
Unstitched items can be exchanged within 7 days, provided they are unused, unwashed, unaltered, and in their original condition.
Stitched items can also be exchanged within 7 days if they meet the same condition requirements.
Return Policy
Returns are accepted only if the item received is damaged, defective, or incorrect.
If you receive a damaged, defective, or incorrect item, please contact our Customer Care team as soon as possible with your order details and clear photographs of the item.
Non-Returnable Items
Items that have been used, washed, altered, damaged, or returned without original tags and packaging are not eligible for exchange or return.
How to Request an Exchange
Please contact our Customer Care team with your order number and the reason for your exchange request. Our team will guide you through the process.
Important
All exchange and return requests are subject to inspection and approval by ZILBAHAR.